FAQ
Questions, answered plainly
Which email providers work?
Gmail and Seznam.cz have built-in presets. Mail on your own domain at your web host, and any other mailbox with standard IMAP and SMTP, works too: enter the server names and your password. Microsoft 365 and Outlook.com don’t work yet, because Microsoft requires OAuth sign-in; we’re working on it.
Do I have to change my email address?
No. Letterporch connects to the mailbox you already have. People keep writing to the same address.
How do I connect Gmail?
With a Google app password (Google requires 2-step verification for that). Letterporch walks you through it. Google Workspace accounts may have app passwords turned off by the admin; if so, wait for Sign in with Google, which is planned.
Does Letterporch change anything in my mailbox?
No. It reads your inbox and sends through your own SMTP server. What you mark as seen, done or set aside is stored in Letterporch, not on your mail server, so other mail apps see your mailbox as before.
One thing to know: Gmail files mail you send into its Sent folder automatically; other providers may not, so there a reply sent from Letterporch appears only in Letterporch’s Sent list, not in your provider’s Sent folder.
Your provider’s own apps still show everything that arrives. Letterporch is where you read, so screening happens there.
Where does my data live?
On our servers in the EU: Amazon Web Services in Frankfurt (eu-central-1). The database runs on encrypted storage, is not reachable from the internet, and is backed up daily for 7 days. The site and app are served over HTTPS only.
How are my mailbox passwords stored?
Encrypted with AES-256-GCM before they’re saved. The encryption key is kept outside the database and outside our code. You can use an app-specific password (Gmail, Seznam), so your main password never touches Letterporch.
Is my mail encrypted?
Your connection to Letterporch is HTTPS only, and the app talks to your mail server and our database over TLS. The database sits on encrypted storage. Coming before paid launch: stronger per-customer encryption and a data processing agreement (DPA) for GDPR.
Can other people see my mail or my decisions?
Other Letterporch users can’t. Each account sees only its own mailboxes, senders and decisions. We can technically access stored mail and only do so to fix a problem you report; stronger per-customer encryption is coming before paid launch.
Is there AI reading my email?
No. Screening suggestions come from simple email headers (like bulk-mail markers), not from a language model reading your messages.
What if I change my mind about a sender?
Move them anywhere, any time. Even senders you said “Not for me” to are one click away, with a count of what they’ve sent since.
Is there a phone app?
The web app works on your phone today. Native apps for iPhone, iPad and Mac are built and coming soon, after the web launch.
When can I use it?
We’re opening a closed beta in waves before the public launch, planned for early 2027. Waitlist members get in first; the beta is paid, at the founding price of $60/year for life.
Why no free plan?
Free email apps have a habit of shutting down. Paying customers keep Letterporch independent and around.